Lead Generation
Campaigns, data-driven acquisition and customer engagement.
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Specialist Business Process Outsourcing
People. Process. Technology. Outsourcing that delivers.
CMD Outsourcing provides specialist outsourced teams, processes and technology solutions across financial services, lending, claims, debt and other high-volume customer-facing sectors.
Whether you need an entire outsourced operation or additional resource within an existing process, we build solutions around your business.
20+ Years’Industry Experience
SpecialistFinancial Services Knowledge
FlexibleUK & International Delivery
WHAT WE DO
Outsourcing built around your business
CMD Outsourcing supports businesses at every stage of the customer and operational journey — from generating new opportunities to managing enquiries, collecting documentation, completing administrative processes and developing the technology that supports them.
Customer Contact & Support
Inbound, outbound, point-of-contact and reception services.
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Back-Office & Administration
Document collection, processing, case management and operational support.
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Digital & AI Solutions
AI agents, live chat, automated customer journeys and workflow automation.
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CRM & Technology
Custom CRM systems, integrations, reporting tools and operational platforms.
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Web & Digital Development
Websites, landing pages, customer portals and bespoke digital solutions.
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EXPERIENCE THAT MATTERS
More than 20 years at the sharp end of customer acquisition and outsourcing.
Our experience spans lead generation, financial services, borrowing and lending, financial claims, debt solutions, IVA services and other highly regulated customer journeys.
We understand the operational challenges that come with volume, compliance, conversion, customer experience and growth — because we have worked within these markets ourselves.
20+Years’ Experience
MillionsCustomer interactions and leads handled
Multiple MarketsFinancial services, lending, claims, debt and more
Scalable DeliveryFrom individual processes to complete outsourced teams
SPECIALIST SECTOR EXPERIENCE
Financial Services
Lending & Borrowing
Claims Management
Debt Management & IVAs
Consumer Products & Services
Other High-Volume Operations
Industries we support
Don’t see your industry? Our outsourcing model is built to adapt.
WHY CMD OUTSOURCING
More than just additional headcount.
We combine experienced people, robust processes and intelligent technology to create outsourcing solutions that actually improve the way a business operates.
Built Around You
No off-the-shelf packages. Solutions tailored to your business.
Experienced People
Teams trained around your requirements and industry.
Technology Enabled
Automation, AI and bespoke systems where they add value.
Results Focused
Measurable performance, reporting and continuous improvement.
LET’S WORK TOGETHER
Tell us what you’re trying to achieve.
Whether you need five agents or an entirely outsourced operation, a new CRM, an AI customer journey or simply help taking an administrative process off your internal team, we’re ready to support you.